Notice: Bill Pay Information!

We apologize to our members who are having trouble with our new Bill Pay system. We believe most of the issues that we have heard about from you relate to the way that the new system handles eBilling. We know that the first screen that you see when you select Bill Pay from the navigation menu is an advertisement for eBills, and unfortunately, we cannot remove that advertisement without removing the eBill service for all our members per our new Bill Pay provider. However, if you click on the "remind me later" button, that advertisement will stop showing up after you have clicked "remind me later" ten times (10x). If you clicked on the "Let's get started!" button and tried to set up your bills as eBills, you may have run into problems. There is an easier way to set up your bill payments, and we hope that this FAQs document provides you with assistance going forward.

If you need additional assistance, please contact our Member Services Department at 304-388-5700, Option 2, and we will do our best to resolve your issue in a timely manner. Please be patient as we are learning the new system, too. We hope to be able to provide additional training on the new system for our members in the near future.

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