Frequently Asked Questions (FAQs)
Will I have to pay fees for ATM usage?
CAMC Federal Credit Union has ATM machines at each of the CAMC hospital locations (CAMC General Hospital, CAMC Memorial Hospital, CAMC Women and Children’s Hospital, CAMC Teays Valley Hospital and CAMC Cancer Center) as well as outside the credit union office. We do not charge a fee if you use ATM machines that are not owned by the credit union; however, the financial institution that owns the machine may charge a foreign ATM card usage fee unless that ATM is part of the Alliance One network. Find ATM Locations.
Remember that your Visa check card works anywhere a merchant accepts VISA debit cards and at any ATM bearing the VISA, STAR or CIRRUS network symbol. When performing a Point-of-Sale, some businesses will give you the option of getting additional cash back when you make a purchase.
My Visa check card won’t work?
The credit union staff would need to know what denial message was given in order to effectively assist with this problem.
One possible reason that your card is not working could be that it has been demagnetized. This can be checked by bringing your card to the credit union and having it read.
Another reason may be that you have reached your daily available limits.
What are my daily Visa check card limits?
Limits are based on credit union account relationships.
Can my daily check card limits be increased?
Yes, please contact the credit union for review of your account.
When will my Visa check card transactions post to my account?
Point-of-Sale (POS) transactions may take several days to post to your account; however, most merchants immediately place a hold on these funds in your account. This hold is placed at the time your transaction with the merchant is completed and will remain on your account for up to three days or until the transaction posts. By using a signature based transaction (non-PIN) you may reduce merchant holds, decrease your liability and increase # and $ of transactions.
When applying for a loan, what can I expect?
Our loan application process will require us to obtain information about you in order to complete the loan process. You will be asked to provide basic information such as:
- Full name
- Date of birth
- Current and previous address informati
- Employment history
- Marital status
- Income information
Next we will need to collect personal financial information about your assets and liabilities/debts.
These may include:
- Checking accounts
- Savings accounts
- Automobiles owned
- Mortgage or rental information
- Credit cards
- Student loans
Once we have an idea of your assets and debts, we will compare this information to determine your debt to income ratios.
Can I apply for a loan before I’ve selected the vehicle or home I wish to buy?
Yes, this process is called pre-approval and gives you an idea of how much money you can borrow while you search for a vehicle or a home. You will be asked to provide the necessary income, assets and liability information. The loan will be finalized once we have a specific bill of sale or home purchase information.
What is an appraisal?
An appraisal is a report made by a qualified person, who sets forth an opinion or estimate of property value. Among other considerations of value, the appraisal uses recent local real estate sales activity as a major basis for valuation. When you apply for a mortgage loan or home equity loan or line of credit, your credit union will initiate the process to get an appraisal ordered.
What are closing costs?
Closing costs cover all the fees and expenses associated with a loan transaction. Closing costs may include fees for an appraisal, credit report, title, insurance, survey and points. Closing costs vary depending upon the loan product and the fees that are customary in the area.
Should I refinance my vehicle or home loan made outside the credit union?
Although each case must be evaluated on a case by case basis, here are some reasons that refinancing is a wise decision:
- To lower your monthly principal and interest payments
- To move to a secure, fixed rate loan
- To take the cash equity in your home
What is the difference between a fixed rate mortgage and an adjustable rate mortgage?
A fixed rate mortgage is a loan in which the interest rate does not change during the entire term of the loan. With this type of mortgage, your monthly payments for principal and interest never change. An adjustable rate mortgage (ARM) permits the lender to adjust the interest periodically during the term of the loan.
How do I contact the credit union?
Call us at: (304) 388-5700
Fax: (304) 388-5730
: (304) 388-5724
or write to:
CAMC Federal Credit Union
3400 MacCorkle Ave. SE
Charleston, WV 25304
(Please keep in mind that E-mail transmitted via the Internet may not be protected or secure, and as a result may be intercepted or viewed by others. Therefore, we recommend that you refrain from sending confidential or private information via E-mail to your credit union.)
What is an ACH?
An ACH is an automated clearing house. You can initiate these transactions with a store merchant, utility company, insurance company, etc... for payment of regular monthly fees or services.
An ACH can also be used by a merchant for collection of a check that you wrote for a purchase. This is called a point of purchase (POP). Merchants also use the ACH process to collect on checks that have been returned as non-sufficient funds (NSF).
Do I need to notify the credit union if my address, name or marital status changes?
Yes, for a change of address, please fill out a form complete with your signature so that we may update the information on our system. In the event of a name change due to marriage or divorce, we must make a copy of the original recorded legal document (i.e., marriage certificate or divorce decree) that reflects the change.
How do I set up a direct deposit to my account?
We realize how valuable your time is, therefore, we strive to offer products and services to save you time and money. As a CAMC employee you are eligible to have direct deposit to your credit union accounts and/or loan payments. If you aren't currently taking advantage of this great benefit, we encourage you to stop by the credit union and a member services representative will be happy to help you get your direct deposit started. If you receive other sources of compensation (i.e. military pay, social security, workers compensation, annuity payments, or work for an employer that offers direct deposit of your payroll) you can also elect to have direct deposit to your account by providing the following information or a voided check may be requested by your employer or compensation source.
- Financial institution address
- ABA/routing # (located on the bottom, left hand side of the check)
- Your checking account number (beside the ABA/routing number - eight digits)
What should I do to protect myself from identity theft or fraud?
CAMC Federal Credit Union works hard to keep your information secure. You can also help by following these tips to protect your information:
- Store personal information in a safe place. Tear up or shred old receipts and account statements before throwing away.
- Protect your personal identification numbers (PINs) and other passwords. Do not share them with anyone.
- Review account statements and billings carefully to ensure the information is accurate.
- Guard your mail from theft by depositing bill payments directly at the post office instead of leaving them in the mailbox. Promptly remove all incoming mail.
If you believe you have been the victim of fraud or identity theft take immediate action.
- Contact your financial institution or creditors for any accounts that may be affected by fraud to have accounts or credit/debit cards suspended from use.
- File a report with the police department where the fraud took place. Make sure that you obtain a copy.
Contact the fraud departments listed below:
- Equifax: 1-800-525-6285
- Experian: 1-888-397-3742
- Trans Union: 1-800-680-7289
- Social Security (fraud line): 1-800-269-0271
When must the credit union close an account held by a deceased member?
According to the federal credit union bylaws, article III, section 5, the share account of a deceased member may be continued until the close of the dividend period in which the administration of the deceased member’s estate is completed, but not to exceed a period of 4 years. If the account is a joint account, the joint owner may still maintain an account with the credit union. There may be estate issues surrounding the assets in the joint account, which would be determined by the member’s will or the estate.
Can account information from CU-Online be downloaded to Microsoft Money?
Yes. Once you access your accounts on CU-Online
, go click on Account History and select the account you wish to review. At the bottom of the page is an icon titled download to Microsoft Money, click on that icon and your account information should download.
How do I access CU-Online?
- Simply logon to our CU-Online.
- First time users, you will need to complete a new enrollment for internet banking under the Login button. Once your enrollment has been approved, you will receive notification via email that it was accepted. Please provide a current email address with enrollment.
- Reminder: Your CU-Online login password must be at least 8 characters and alpha-numeric as instructed on the password change screen.
- Next, you will be asked to enroll in Multi-Factor Authentication (MFA) which will include several security questions to which only you would know the answers. Once this occurs, you have added a layer of protection to your account. Now you’re ready to access your credit union accounts!
- If you have problems accessing CU-Online, forget your password, experience an account lockout, or have trouble with a service feature, please contact our member services department at (304) 388-5700, Option 3.