To better serve our members, we have made some changes to our phone system. Now when you dial one of our main phone numbers (388-5700 or 388-5745), you will hear the following message:
“Thank you for calling CAMC Federal Credit Union. Please make your selection from the following menu. For all loan related inquiries, press 1 to speak to someone in the loan department. For all ATM, debit card or ACH and check related inquires, press 2 to speak to someone in the accounting department. For all official check, CU Online, Key 24 or account balance inquiries, press 3 to speak to someone in the member services department. Our lobby hours of operation are 8:30am until 4:00pm, Monday through Friday. Our drive-thru hours of operation are 7:15am until 5:45pm, Monday through Friday. The Credit Union is closed for all Federal Holidays. Thank you.”
If you need to make a loan payment, get payoff information, schedule an appointment with a member of our loan department or any other loan related inquiries, please select option 1.
If you are having trouble with a CAMC FCU ATM, need to report a lost or stolen debit card, have issues with a check or ACH clearing, need to report debit card fraud or need to inform the Credit Union about out of town travel, please select option 2.
If you need to make a balance inquiry, have questions regarding a recent deposit, need to place a Stop Pay on a check or ACH, need to obtain an official check, need to transfer money between accounts, need counter checks printed, need statements reprinted or need a password reset on CU Online or Key 24, please select option 3.
Please note that you can make your selection at any point during the message. You do not have to wait until the message reaches the menu section.
Debit card fraud is increasing rapidly and often occurs far from home. That’s why we need to hear from you before you travel. When traveling contact us by phone, e-mail or stop by our office with your itinerary to assure continued use of your CAMC FCU Visa Check/Debit card. Without pre-authorization, your transactions may be blocked. We apologize for any inconvenience this may cause you prior to your trip, but it is necessary to protect both you and the Credit Union from fraud.
A Special Note About International Transactions - CAMC FCU blocks all international purchases, whether the debit card is present at the terminal or the transaction is being performed via e-commerce, because the rate of fraud is so high for these types of transactions; however, if you are traveling to a foreign country, please notify us, so that we can open up your card for purchases to the country(s) you will be traveling.